Terms of service.

Hirer eligibility and identification

Gearshop Hire requires the primary hirer to present a New Zealand driver licence or passport when booking. The primary hirer must be a responsible adult over 18 years of age.

Responsible use of hire equipment

By hiring our products, you agree to use them responsibly and return them in the same condition as provided. Any misuse, damage, or failure to return hired items may result in recovery action, including seeking compensation for losses.

We reserve the right to use the information provided during the hire process to address any breach of these terms.

Loss, theft and damage

As the primary hirer, you are responsible for all loss or damage to the equipment. Equipment that is lost, stolen or damaged will be charged at replacement cost.

When booking hire equipment, you authorise us to save your payment method securely with Stripe and make an off-session charge after the hire for documented loss, theft, damage, cleaning or overdue fees, up to the maximum authorisation amount shown at checkout. The authorisation amount is not charged upfront. We will provide details of any charge. Costs above the authorised maximum will be invoiced separately.

Overdue returns and cleaning

Overdue returns will be charged. Please remember that another customer may be waiting to hire your gear.

All gear must be returned clean. We do not mind if gear is returned damp, but a cleaning charge will apply if it is returned dirty.

Risk and liability

Every care is taken in the fitting and maintenance of our equipment, but we do not accept responsibility for injury to people using our rental equipment. By entering an agreement to hire from us, you understand that activities requiring hire goods may be physically demanding and involve an inherent risk of injury.

You release Gearshop Hire and its staff from liability for injury to any person and damage to any belongings while participating in activities that require hire goods.

Pickup dates, return dates and store hours

Make sure your rental fits the opening dates and hours of your chosen store. Our pickup locations are closed on public holidays. If your hire period includes a public holiday, allow extra time for delivery or returns and contact us in advance to arrange an early pickup or alternative plan.

Via Ferrata gear

Via Ferrata gear must be returned to Gearshop on the day it is hired, to either the Richmond or Bolt Road store, unless previously arranged.

Other hire products

Other products are charged by the night, with discounts for longer rentals. Your gear will be ready to collect from 3pm on your selected pickup date.

Whenever possible, return your rental to the same store you collected it from during opening hours on your selected return date. If needed, returns are accepted until 10am the following morning, provided the store is open.

If you need to return your rental to a different store, tell us in advance so we can arrange to relocate the gear and prepare it for the next customer. Late fees apply if equipment is not returned on time.

Shipped orders

If shipping overlaps a weekend, remember that courier delivery times refer to working days only. Gear shipped on a Friday may not arrive until the following week. Contact us to check timing or arrange earlier delivery if needed.

Delivery addresses

We cannot ship to PO Boxes or Private Bags. Tracking shipments to these locations is difficult, many of our products are too large to fit, and this can cause delays at Post Shops. Couriers also charge a significant surcharge for these deliveries.

Please provide an alternative physical address to help ensure smooth and timely delivery.

Cancellations

If you cancel your booking, no damage-authorisation charge will be made. The following cancellation fee applies to the hire cost.

Changes to these terms

These terms and conditions may change without notice.